Complaints can be made in writing, by e-mail, by telephone or in person (by appointment).
Details should include:
- What the complaint is about?
- Specify the member(s) of staff, trustee, or committee involved.
- When the event about which you are complaining took place and if it is still happening?
- What action you would expect to see as an outcome?
- Full contact details.
Please address your complaint to:
Senior Manager- Operations
Heart of England Community Foundation
2 Sunbeam Way,
Tel: 024 7688 4434
Complaints will be assessed by the Senior Manager – Operations, and you will receive a full response to your compliant or an acknowledgement within 2 working days of receipt.
If it is not possible to issue a full response within the 2 working days, for instance, because a more detailed investigation is required. You will receive an acknowledgement and we will tell you what is being done to deal with your complaint, when you can expect the full reply, and from whom.